https://ogma.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:25656 Thu 29 Mar 2018 12:12:06 AEDT ]]> Links between service climate, employee commitment and employees' service quality capability https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:1110 Sat 24 Mar 2018 08:32:07 AEDT ]]> Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:15432 Sat 24 Mar 2018 08:20:11 AEDT ]]> Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:11286 Sat 24 Mar 2018 08:12:43 AEDT ]]> The diminished effect of psychological empowerment on the self-empowered https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:11070 Sat 24 Mar 2018 08:09:44 AEDT ]]> Links between organisational and customer variables in service delivery: evidence, contradictions and challenges https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:6490 Sat 24 Mar 2018 07:47:13 AEDT ]]> Benchmarking of rail transport service performance through DEA for Indian railways https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:25322 Mon 30 May 2022 09:57:56 AEST ]]>